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This is the "Email Setup" page of the "Customizing LibAnswers v1" guide.
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Customizing LibAnswers v1  

Customizing the look and feel of your LibAnswers system.
Last Updated: Feb 10, 2017 URL: Print Guide RSS UpdatesEmail Alerts

Email Setup Print Page

Setup & Customization

CautionBe sure to configure your Email Settings First

What are Email Tokens? 

LibAnswers Template Tokens

  • Tokens allow you to customize the contents of emails sent from LibAnswers within the Body of the email;
  • Tokens pull data from the Ask Us Form and display it within the email > creating a customized email for the user without any effort on your part!
  • Note: Each Email Template has a specific set of Available Tokens
    • Be sure to review them all.

Customizing the Email Template

  • Customize the Subject Line <text only>;
  • Customize the Email Body
    • Use Tokens;
    • HTML
    • Text
  • Be sure to Save then Preview your Email Template Changes!

LibAnswers Email Template Customizations

Available Email Templates

  • Answer to a Question - The first email answer sent to a patron;
  • Reply to an Answer - When a reply is sent to a patron's follow-up email;
  • New Question Notification - This email is sent to the LibAnswers notification list when a new question has been submitted to the system and is in the unanswered queue;
  • Assign a Question Notification  - This email is sent to the LibAnswers account holder when a question has been assigned to them for answering;
  • Transfer a Question Notification - This is email is sent when a question is assigned to another system/institution and is received by the notification list on the new system;
  • Auto-Response Notification - This email is sent to patrons during off-hours;
  • Submission Confirmation  - This optional email is sent to the patron to confirm their submission on the Ask Us Form.


Where Are Email Templates?

Libanswers Templates


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