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SpringyNews - New Tools, Stay Cool!   Tags: news  

July, 2012
Last Updated: Sep 27, 2012 URL: http://help.springshare.com/news-14 Print Guide RSS UpdatesEmail Alerts
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In This Issue

Welcome

Our bags are packed, airplane tickets in hand and Slaven's spent all morning blowing up his neck pillow. Springshare's heading to the American Library Association Annual Conference - Anaheim! We're 'Going Back to Cali' with amazing new tools, products and tricks up our sleeves. Visit us at Booth #712 for hot tips, warm hugs and cool tools. 

Speaking of cool tools, you might have heard that we're getting ready to launch LibChat in early July as well as several other amazing updates to LibAnswers, CampusGuides and LibAnalytics. In this case, believe the hype - our chat is so good you'll want to throw your mouth away!

Escape the heat and check out what the training team has in store for you this summer with amazing new sessions ranging from Using Springy Tools in Instruction to Advertising your LibAnswers Service. Grab a cool glass of lemonade - these sessions aren't to be missed! Can't attend a live webinar? We've got you covered with recorded sessions! Learn more below. 

As always, we've got useful Springy Tips & Tricks for you in both LibGuides and LibAnswers.

Hope to see you in Cali!

Scared of Flying,
The Springshare Team 

New Tools | Product UpdatesBack to Top

Summer is here and while your burgers are sizzling on the grille, Springshare has been cooking up brand new products as well as awesome updates for you.  Muy caliente! If you're heading to ALA Anaheim, be sure to stop by Booth #712 for a taste test! Not able to attend? We're rolling out these updates selectively in July. 

newLibChat, Early July

If you haven't heard the news, Meebo has been bought out by Google and will go offline as of July 11th. Don't fret, Springshare has you covered with LibChat! Seamlessly rollover your chat service from Meebo to LibChat - available in July before Meebo shuts down.

True, LibChat won't be free like Meebo was but remember that you get what you pay for with free - including unexpected cancellations. Don't forget, with all of your Springshare products you can expect the same outstanding level of support, service and product development that has made Springshare a leading library-centric company. We're positive that once you see LibChat, you'll be saying 'Meebo-who?'

Down ArrowLearn More About LibChat!


LibAnswers LogoLibAnswers Update, Mid-July

LibChat. Twitter. SMS / Texting. Email (coming soon). Searchable Knowledge Base.

LibAnswersequal signYour Total Virtual Reference Package

Down ArrowLearn More About LibAnswers Update!


CampusGuides LogoCampusGuides Statistics Update, Mid-July

CampusGuides, all the goodness of LibGuides plus awesome features. It's a grilled burger with all the fixings and watermelon on the side! 

Down ArrowLearn More About CampusGuides Statistics Update!


Free LibAnalytics

LibAnalytics LogoLibAnalytics Update, Mid-July

Pull up a lawn chair, pour a glass of lemonade and say Hello to Your Data ;).

What's LibAnalytics?

Use LibAnalytics to track and analyze vital statistics @ your library!

Down ArrowLearn More About LibAnalytics Update!

New (free!) Training Sessions!Back to Top

Summer, a time for you to relax and kick-back? Or crazy mayhem of weeding, cleaning and learning? Regardless, the Springshare Training Team has you covered with brand new webinar-based training sessions! Whether you're lounging in your hammock or running around the library - take a break, pour yourself a lemonade, curl up in front of your laptop and learn something new with us!

Using Springy Products in Instruction

This training session covers ways you can use our suite of products to encourage contact, create an environment for active learning, prompt feedback and address various learning styles all while streamlining your workload.

Question MarkAre you using Springy Tools for Instruction? Share your story!

Register: Springy Tools in Instruction


LibAnswers Style: CSS & You

Wanna customize your LibAnswers system in really cool ways? This session walks you through some of the ways you can customize your LibAnswers site using CSS!
Requirements:

  1. You must be an admin-level user in your LibAnswers system and
  2. You must be familiar with HTML/CSS to join this session.

Question MarkNeed a CSS refresher? Check out the W3C Schools CSS Tutorial.

Register: LibAnswers Style & You


Advertising LibAnswers

Advertising LibAnswers will help you answer this age old question: If you have a service and no one knows it exists, do you actually have a service? 
This session will cover:

  •  Why advertise?
  • What is the goal of advertising?
  • Promotion of your service and placement of your advertising.

Register: Advertising LibAnswers


Best Practices for LibAnswers

This session will cover general 'best practices' for implementing your LibAnswers system and ensuring your FAQs are impactful with 'Writing for the Web' suggestions.

These are not hard & fast rules - it's best to understand your demographic and their needs.

Register: Best Practices for LibAnswers


Springy Widgets & APIs - Get Your Content Out There!

Learn how you can use our Springy Widgets and Robust API to put your content anywhere.
This session will cover:

  • What's a Widget & API?
  • Examples of Widgets /APIs at other libraries.
  • How to use the LibGuides, LibAnswers & LibCal Widget & API Utilities!

Register: Springy Widgets & APIs


Session Recordings - We've Got You Covered!

We know your schedule is blowing up like brats on grill. We've got you covered because all of our training sessions are recorded and available to you 24/7. Raise the roof!

LibGuides Tips & Tricks - Time Savers!Back to Top

For most libraries, spring-cleaning actually takes place during the summer months! You're weeding the collection, reorganizing materials, attending meetings about rolling out a new service, revamping your policies and even dusting off your LibGuides.

Here are some quick tips & tricks you may not know about to make your life easier!

Toggling Stuff

CampusGuides Toggle

Did you know you can easily show / hide comments and profile boxes within the guide with only one click? Save yourself time and avoid clicking 'Hide' fifty-two million times!

Notes:

  • All new pages / boxes added *after* you've toggled will default to standard display;
  • Toggle Comments / Profile Boxes as often as you'd like!

Hiding Boxes

While you can't hide individual boxes, you can move a box to a hidden page.

Use hidden pages to:

  • Keep your guide-content looking fresh;
  • Retain usage statistics;
  • Store content that isn't quite ready for prime-time. When it's ready:
    • Un-hide the Page or
    • Move boxes from a hidden page to a live page!

Change the Look & Feel of Boxes

LibGuides hidden bordersThe box customization menu got a face-lift in our last update. Use our color-picker to customize every aspect of the box!

Create a floating box:

  • Edit box Info > Box Colors Tab
  • Enter in #ffffff (hex value for white) for:
    • Box Header Color
    • Box Title Font Color
    • Box Border Color
  • Voila! Now your box is floating in mid-air!

Use Arrows for In-Page Navigation 

Use arrows to create Previous Page / Next Page Navigation.

Question MarkDirections available!

Uses:

  • Modular Guides - Users need to systematically walk through a series of steps / pages;
  • Long-Pages With Lots of Scrolling? Use Previous / Next at the bottom of your pages so users don't have to scroll back up to the top of your guide;
  • Supplemental to Tabs - Ensure users can find the next page by adding in more navigation. 

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LibAnswers Tips & Tricks - AdvertisingBack to Top

We've said it before, and we'll say it again! Advertising your LibAnswers service is the best way to increase usage

In Advertising:

Visibilityequal signMeasurability

Why Advertise?

  • How many times have you heard, 'If I only knew this service existed...'
  • Library Anxiety - not everyone is comfortable approaching the reference desk so advertise your LibAnswers virtual reference tool everywhere!
  • Promote Your Brand - Services are extensions of your brand.

Advertising. Impacts. Branding.

Advertising During Programs / Instruction:

  • Instruct users to interact with LibAnswers - search and submit a question!
  • Remind them to bookmark the site or where to find it on your www.library.org website
  • Mobile - everyone has a smartphone nowadays! Have them open up LibAnswers on their mobile phones and remind them to bookmark the site
  • Got LibAnswers SMS? Have them participate in a Welcome Activity:
Welcome to the Library & thanks 4 texting us! Don't forget to save this number to your contacts and text us again if you need help!

Text into your number with the SMS keyword 'Welcome'. Users receive an instant response back with a customizable welcome message.

Question MarkMore SMS advertising during instruction techniques!

Virtual Promotions:

Use interactive tools that advertise your service!

  • Create a Blabberize video highlighting your LibAnswers service;
  • Display QR Codes connecting patrons to your mobile LibAnswers site;
    • Post QR Codes on your stacks, bookdrop, business cards, book spines... everywhere;
  • Build a Voki talking avatar showcasing all your virtual reference services and embed it in your LibGuides profile!

Advertise. LibAnswers. Everywhere.

Consistency is KING when you embark on an advertising campaign.

  • Create Consistent Signage - Business Cards, Posters, Table Tents, Classroom Whiteboards, On Printers, In Study Carrels, etc.;
  • During Interactions With Patrons - Did you remind them about your LibAnswers service?;
  • Digital Signage - Computer Screensavers, Lendable Equipment like iPads, etc.;

E-Placement:

Meet your new best friend, the LibAnswers API & Widget Utility

  • Library Website - Take a cue from University of Houston folks and embed the Ask Us Widget on your Library's Contact Page
  • Library Databases / Catalogs - Your patrons are using these services a lot, and they're probably getting lost and confused while using them! Rasmussen Librarians embedded their LibAnswers widget into their discovery layer. KUDOS!

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