Fully integrated into the LibAnswers workflow. Incoming messages go to the Unanswered Questions queue & you answer the same way as other questions.
Send SMS messages to users. Send messages to users without having them send questions in first! Think: notifications, follow ups on in-person consultations, etc.
SMS statistics are fully integrated with LibAnswers stats.
Record analytics about your SMS questions (requires Reference Analytics module).
Auto-Responders (Auto-response when a user texts & you're closed.)
Automatic Keywords (Auto-response when a user texts a certain word.)
Fully hosted solution. Forget about having to buy (and tote around) a dedicated phone just for SMS! Plus, all of your data lives in the cloud (nine) which means we take care of the back-end infrastructure for you.
Pricing FREE for the 1st year, save for a 1-time setup fee of $149. You get 400 messages per month (incoming + outgoing) and you can carry over any unused credits from month-to-month during your annual license term. This means you have 4,800 FREE messages for your first year!
Ongoing Charges After the first free year, choose between the following plans. As before, you carry over any unused credits from month to month for the full year.