This is the "Getting Started with LibAnswers" page of the "Welcome to LibAnswers!" guide.
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Welcome to LibAnswers!  

Last Updated: Sep 25, 2013 URL: Print Guide RSS UpdatesEmail Alerts
Getting Started with LibAnswers Print Page


We're thrilled to welcome you to LibAnswers!

This page links you to all the key info you need to get started.

Feel free to contact us whenever you need us. Our support is known far & wide as being best-in-class, so don't be shy. We're here to help you through the set up process (and beyond!).

  • "How to" questions should go to
  • Technical questions should go to

Have Questions?

We're here for you if you have questions!

Check out the links below, all of which are available from the Community tab in the admin area.

  • Springshare Help Site
    This site is the Help site: guides to help you set up & use your system.
  • Springshare Support Blog
    Keep up with the latest & greatest at Springshare. There's a feed in the top left hand box on your My Admin page.

Join the Community

Join your favorite Springys (*ahem* ;) & the whole LibGuides Community on the Springshare Lounge!

  • Meet other Springshare customers
  • Ask questions (and get answers!)
  • Ask for feedback & ideas
  • Join in the conversations & have fun!

Familiarize Yourself with the System

Introduction to LibAnswers (v1)
by Talia Resendes - Last Updated Mar 21, 2015
New to LibAnswers? Learn everything you need to know to get started!
97 views this year

Module Information

If you have the SMS Module or Reference Analytics Module, these guides will take you through how to use them. We even have a marketing SMS guide to give you ideas & materials to market your new service!

Reference Analytics Module (v1)
by Anna Burke - Last Updated Mar 21, 2015
Everything you need to know to get started on using Reference Analytics in LibAnswers.
135 views this year
SMS Module (v1)
by Anna Burke - Last Updated Mar 21, 2015
Everything you need to know to get started using the SMS module in LibAnswers.
56 views this year
Best Practices for Advertising your SMS Service
by Talia Resendes - Last Updated Mar 29, 2013
31 views this year


calendar iconWe offer training sessions on all of our products each week on alternating schedules. For example, if a LibAnswers Basics session is at 10am on Tuesday one week, it may be at 3pm on Thursday the next. This way we can offer training at a time that fits in with your schedule & your time zone.

Check out our training guide to find out more information about the program, check out the schedule, and sign up for sessions:

It's All About Community...

Don't forget to look to the greater LibAnswers community for inspiration!

Community Site

most active systems on community siteUse the Community Site to see what's happening across all LibAnswers systems.

Check out the recently answered questions to get inspiration for questions that would benefit your own system.

Check out the list of Most Active Systems to see what they're up to: ideas for questions, layout of your system, advertising strategies, etc.

Or just browse through the list of all systems and see what systems in a similar library are doing.

Recommended Answers

Within your LibAnswers system (on the answer page, to be exact ;), there's a search box to search across all other LibAnswers systems in addition to your own, making it even easier to reuse other answers in the community.

Just do a search and click on a question to see the answer. If you like it, click the Reuse link next to the question to copy that answer directly into your system! Make any necessary edits and you've just answered a question in record time.


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