This is the "Getting Started with LibAnswers" page of the "Welcome to LibAnswers, Admins!" guide.
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Welcome to LibAnswers, Admins!  

Last Updated: Sep 25, 2013 URL: Print Guide RSS UpdatesEmail Alerts
Getting Started with LibAnswers Print Page


We're thrilled to welcome you to LibAnswers!

This page links you to all the key info you need to get started.

Feel free to contact us whenever you need us. Our support is known far & wide as being best-in-class, so don't be shy. We're here to help you through the set up process (and beyond!).

  • "How to" questions should go to
  • Technical questions should go to

Have Questions?

We're here for you if you have questions!

Check out the links below, all of which are available from the Community tab in the admin area.

  • Springshare Help Site
    This site is the Help site: guides to help you set up & use your system.
  • Springshare Support Blog
    Keep up with the latest & greatest at Springshare. There's a feed in the top left hand box on your My Admin page.

Join the Community

Join your favorite Springys (*ahem* ;) & the whole LibGuides Community on the Springshare Lounge!

  • Meet other Springshare customers
  • Ask questions (and get answers!)
  • Ask for feedback & ideas
  • Join in the conversations & have fun!


calendar iconWe offer training sessions on all of our products each week on alternating schedules. For example, if a LibAnswers Admin session is at 10am on Tuesday one week, it may be at 3pm on Thursday the next. This way we can offer training at a time that fits in with your schedule & your time zone.

Check out our training guide to find out more information about the program, check out the schedule, and sign up for sessions:


Setting Up and Customizing Your System

system settings menu in LibAnswersFirst things first! The basic setup of your system includes:
  • how you handle email notifications that go out from your system to your users, 
  • how notifications of new/answered questions come to you, 
  • deciding what questions to ask users when they submit questions, 
  • customizing the look & feel of your system, and 
  • customizing your homepage.

The Setting Up LibAnswers guide will walk you through your system settings, and
The Customizing LibAnswers guide will walk you through look & feel settings!


Create Other Accounts

create accounts

You have your account...but what about everyone else?

Have no fear! You can create accounts for anyone else at your library.

No need to share 1 account & no limit to the number of accounts you can add to your system.

The Accounts page will walk you through the process.

When you send your new account holders their login information, please include a link to one of these welcome guides:

Familiarize Yourself with the System

Introduction to LibAnswers (v1)
by Talia Resendes - Last Updated Mar 21, 2015
New to LibAnswers? Learn everything you need to know to get started!
97 views this year

Module Set Up

If you have the SMS Module or Reference Analytics Module, these guides will take you through how to set the modules up and how to use them. We even have a marketing SMS guide to give you ideas & materials to market your new service!

Reference Analytics Module (v1)
by Anna Burke - Last Updated Mar 21, 2015
Everything you need to know to get started on using Reference Analytics in LibAnswers.
135 views this year
SMS Module (v1)
by Anna Burke - Last Updated Mar 21, 2015
Everything you need to know to get started using the SMS module in LibAnswers.
56 views this year
Best Practices for Advertising your SMS Service
by Talia Resendes - Last Updated Mar 29, 2013
31 views this year

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